In June 2008, we launched an upgraded version of our iBEAM software. We received great feedback from our customers. The new product had greater functionality and great new features. We provided this upgraded software at no extra charge to our customers.
The new software was so popular, that after a few months we started to notice some issues. Customers were reporting slow sending and delays. After a thorough investigation, we determined the source of the problem. The number of lists and subscribers in the system, coupled with the volume of emails being sent was overwhelming the email queue at peak times. This acted like a logjam.
As we looked further, we found that a third of iBEAM users have small lists under 500 total subscribers. Another third have lists totaling fewer than 10,000 subscribers. The top third are the heaviest users with total subscribers over 10,000 and some over 100,000.
In order to provide the best service for users at all levels, we decided to move users with larger lists to dedicated servers. Because server space and bandwidth come at a premium, I have made the tough decision to create tiered pricing for iBEAM based on usage. Click here to review the new pricing tiers. We researched the market and feel this new pricing is comparable to, and in some cases better than pricing offered by competitors. We urge you to research this for yourself.
New pricing will go into effect November 1, 2009, based on total subscribers in your list(s) at that time. To determine the package level for your IBEAM account, simply log in at http://ibeam.auctionservices.com/ and look at the “Total active subscribers” number under the Quick Stats section of your main administration dashboard. If you have questions or concerns, please give us a call (540) 206-3311.
Best regards,
Richard Romanus
President & CEO,
AuctionServices.com, Inc.
