Based on feedback provided by our auctioneers and other recent events, we upgraded Ignite early this morning to introduce new functions and changes.
1. Faster image gallery uploads
2. Grid-style gallery organizer
3. Property Information Package Tracker module improvements
4. Removal of Scribd iPaper
We are currently experiencing a problem with Scribd, the third party digital paper provider that powers the document displays in Ignite. We are working with Scribd to resolve the problem and will post an update here as soon as the cause of the problem is determined and resolved.
UPDATE: 9:10PM EDT Digital paper service is temporarily disabled until the problem with Scribd can be resolved. Visitors to auctions will still be able to download the original document to access the information.
UPDATE: 11:59PM EDT Due to a policy enforcement change at Scribd, we are discontinuing the inclusion of Scribd’s digital paper service with Ignite. In light of this, we do encourage all customers to use platform- and software-neutral file formats, such as PDF, for document uploads. More information regarding the discontinuation of the Scribd iPaper service in Ignite will be published in a separate post once our team has an opportunity to review the situation in more detail.
9:43 AM EDT – We are in the process of correcting a database table corruption that has impaired the performance on our Zimbra Communication Service. This may result in inabilities to access webmail and timeouts when trying to use POP3 or IMAP4 clients such as Microsoft Outlook. This notice will be updated as soon as the repair is finished.
UPDATE: 10:56 AM EDT – The Zimbra service is now responding to requests. We are continuing to work on the Zimbra system to restore full functionality and capacity.
UPDATE: 12:30PM EDT – Service is now restored, but there is currently a backlog of email in the Zimbra queue waiting to be delivered. We are flushing the delivery queues as quickly as possible.
UPDATE: 5:00PM EDT – We are continuing to flush the email delivery queue on the Zimbra servers. Due to the exponential rate at which the email deliveries speed up once the queue size becomes more and more manageable, we do not have an estimate at this time as to when all of the emails currently in the queue will be delivered; however, we expect the bulk of the queue to catch up during off-peak hours.
10/21/2009
UPDATE: 9:00AM EDT – As of this morning, the backlog of email in the Zimbra queue was successfully scanned for viruses and delivered to the appropriate inboxes. Thank you for your patience while we worked to resolve this issue. We will continue to monitor the queue throughout the day to ensure it continues to function efficiently.
PRIVACY NOTICE: The information you provide to us on this site will strictly be used to provide you with the information that you have expressed an interest in. We will never sell this information nor share it with anyone other than a marketing partner, such as a mailing service, providing services to us.
