Feb
07

New Feedback and Support Software

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Over the years, the AuctionServices.com Team has employed a variety of tools for enhancing customer service. We used everything from pen and paper to email and databases. While the various tools fit the particular time and tasks we needed them for, we are now upgrading them to better serve you. All end users of AuctionServices.com now have new toolbox for communicating with both the AuctionServices.com Team and with other AuctionServices.com customers, bidders, buyers, and sellers.

Give Us Feedback

Have an idea, question, problem, or some praise about AuctionServices.com and the products and services that go along with it? Let everyone hear about it! After all, we don’t build our products for us, our customers build our products by telling us what they need. To help capture all of this, AuctionServices.com now has a community on Get Satisfaction, the leading community-building software on the Internet. You can access the community directly (click here) or use the “Feedback” tab on the left side of AuctionServices.com’s sites and products.

Better Help Desk and Chat Software

In addition to the new community software, AuctionServices.com has new live chat support software and new help desk software with customer support forums. This new software will help us serve you better by giving you a variety of ways to alert us when you have a support or customer service issue. You can chat with us by clicking the “Live Support ONLINE” button. In addition, the “Support” tab on the right side of select products will open up a new trouble ticket. You can also email HIDDEN EMAIL to initiate a new ticket in our help desk software.

We hope you take advantage of these new tools and provide us feedback on their effectiveness for raising our level of customer service and support. Have an idea on how we can improve it even better? Click here and let us know!

Best regards,

– The AuctionServices.com Team

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Dec
30

New Year’s Eve

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Our business offices will be closed Friday, December 31, and reopen at 9am Eastern time on Monday, January 3. As always, should any issues arise where you require technical assistance, please call (540) 206-3311 and follow the prompts to leave a voice message for the on-call technical support staff.

Wishing you a safe and prosperous New Year!
AuctionServices.com Team

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Dec
21

Happy Holidays

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To all of our Auction Family and Friends:

On behalf of Nancy and myself, and the entire team here at AuctionServices.com, Inc., I want to wish you and yours very happy holidays and a prosperous new year.

Our business offices will close at Noon Eastern time on Thursday, December 23, and reopen at 9am Eastern time on Monday, December 27. As always, should any issues arise where you require technical assistance, please call (540) 206-3311 and follow the prompts to leave a voice message for the on-call technical support staff.

Warm Wishes,

Richard Romanus

President & CEO

AuctionServices.com, Inc.


Our Team

Richard RomanusRichard Romanus, President & CEO …

Rick has been a pioneer and motivator for the Auction Industry for more than fifteen (15) years. His expertise in high-tech digital video production, Internet hosting and design, and cutting edge tools and software has won him numerous state and national awards. An associate member of the NAA and many Auctioneer Associations since 1995, Romanus has an extensive background in computer hardware and software, technology, and the Auction Industry. An entrepreneur and visionary, Rick has had many successful businesses in his career.

Nancy RomanusNancy Romanus, Vice President & Chief Creative Officer …

Nancy and Rick both come from an auction background. An expert in graphic design applications and web development applications, Nancy takes the lead in working with our designers on web development projects. She has a firm grasp of site functionality needs and capabilities, as well as a keen eye for aesthetic design. Nancy has a degree in Music from the University of Tennessee.

Stuart BainStuart Bain, Chief Technology Officer …

Stuart joined the AuctionServices.com team in 2002, to maintain the network infrastructure and servers. Over time, Bain’s responsibilities grew as additional programming and technology needs surfaced within AuctionServices.com. As CTO, Stuart now oversees all Information Technology resources and programming efforts in addition to providing customer service, technical support, strategic direction, education, and training. Bain has worked with computers since the mid-1980′s and studied Computer Science and Business Administration at Virginia Polytechnic Institute and State University (Virginia Tech) and American Sentinel University.

Rob MorrisRob Morris, Chief Financial Officer …

Rob joined the Auctionservices.com team in April, 2007, as Chief Financial Officer. With over 30 years of experience, Mr. Morris’ responsibilities are to concentrate on implementing, maintaining, improving and overseeing all of the accounting functions of the organization. He is responsible for handling and providing guidance in all financial matters of the Company whether for our customers or other business-related affairs.

Brian PaitBrian Pait, Customer Support & Training Manager …

Brian joined the AuctionServices.com team in 2008 to take over as the main contact for technical support as well as customer service needs. Brian is your first line of contact with AuctionServices.com. Being a very technically adept individual, Brian will help you solve most problems personally or make the necessary arrangements to get you connected with the person in charge of that given need. Brian’s major areas of expertise include: product support/training, email server administration, and coordinating customer needs.

Clif McCormickClif McCormick, Web Design Project Manager …

Clif joined AuctionServices.com in 2009. As Web Design Project Manager, he coordinates our team members and clients to ensure that all projects run smoothly. Clif has experience in web design and development, and client/developer coordination. Need a design that will make you stand out from the crowd? Want to give a new look and feel to an existing website with redesign? Need a content management system or other tools or add-ons? Learn how we can help you … Call for a free, no-obligation consultation today!

Ted MetzgerTed Metzger, Sales Manager …

Ted joined the AuctionServices.com team in March 2010. He is working with our current client base and new customers to help them gain visibility and improve their revenues through the use of the many marketing programs being created by our marketing staff. He’s ready to work with you to help you be successful! He comes from a 25+ year background in sales, sales management and product management working with such companies as Clairol, Penton Media (Blue Book Publisher) and as a account rep for a Xerox dealership. Ted graduated from the University of Kentucky and has a degree in Business Administration. He’s lived in Louisville, Oklahoma City, Kansas City and now Roanoke where he enjoys hiking the mountain trails.

Tammy MooreTammy Moore, Marketing Manager …

Tammy joined the AuctionServices.com team in 2006, as Marketing Manager, overseeing the auction marketing department. Moore holds a BA in Communications from Lyon College in Batesville, Arkansas, with more than 20 years experience in promotions, marketing, media, graphic design, web development and administrative services.

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