Who: Affects all AuctionServices.com Members and Customers

When: 1AM Eastern Time, December 15th, 2009

At AuctionServices.com, we constantly seek to improve our products and services. This includes evaluating and implementing recommendations and feedback from auctioneers, but it also includes upgrading our infrastructure and hardware to continue to meet the growing demands and needs of AuctionServices.com’s Members, Member Companies, and organizations we serve. To further increase the performance, availability, reliability, and security of our systems and products, we will be performing after-hours maintenance tasks tonight at 1AM Eastern time, December 15th, 2009 that will require restarting of some of our core servers and services. Doing so will entail necessary, scheduled downtime for AuctionServices.com and AuctionServices.com-related customer websites and portals. We do not expect this downtime to last any more than one hour.

Please feel free to contact us with any questions or concerns, and thank you for choosing AuctionServices.com.

Best regards,

– The AuctionServices.com Team

The Ignite system is currently experiencing difficulties publishing changes to auctions. We are aware of the error messages and working actively to resolve them. During this time, you may encounter an error message “We’re sorry but something went wrong,” while attempting to publish a new or existing auction. This post will be updated shortly with more information as it becomes available.

Our apologies for any inconvenience this error message may cause.

Best regards,

– The AuctionServices.com Team

12/2 2:18PM EDT

Publishing is now working properly. Please contact AuctionServices.com if you are continuing to experience any problems publishing auctions and/or changes to auctions.

Best regards,

– The AuctionServices.com Team

UPDATE: 10:56 AM EDT – The Zimbra service is now responding to requests. We are continuing to work on the Zimbra system to restore full functionality and capacity.

UPDATE: 12:30PM EDT – Service is now restored, but there is currently a backlog of email in the Zimbra queue waiting to be delivered. We are flushing the delivery queues as quickly as possible.

UPDATE: 5:00PM EDT – We are continuing to flush the email delivery queue on the Zimbra servers. Due to the exponential rate at which the email deliveries speed up once the queue size becomes more and more manageable, we do not have an estimate at this time as to when all of the emails currently in the queue will be delivered; however, we expect the bulk of the queue to catch up during off-peak hours.

10/21/2009

UPDATE: 9:00AM EDT – As of this morning, the backlog of email in the Zimbra queue was successfully scanned for viruses and delivered to the appropriate inboxes. Thank you for your patience while we worked to resolve this issue. We will continue to monitor the queue throughout the day to ensure it continues to function efficiently.

Our offices will open Tuesday morning, September 8 at 9am per our regularly scheduled business hours.

AuctionServices.com Team

Our offices will open Monday morning, July 6 at 9am per our regularly scheduled business hours.

AuctionServices.com Team

Please continue to use Live Chat support, file tickets and send emails for your customer service requests, and we will respond to them as quickly as possible.

UPDATE

Phone service is now restored. Thank you for patience while we worked through the matter with our local phone company.