Jun
11

Phishing Attempts

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We have noticed a rise in phishing attempts over the last 24 hours. If you receive an email that looks like the following, do NOT attempt to open the attachment. If you are using Google Apps hosted email, click on the down arrow beside the reply button and look for the link that says “report phishing.” This tells Google that the email is a suspected phishing attempt so they can investigate. It also removes the email to your spam folder.

Dear Customer,

This e-mail was send by admin@(domain you may be familiar with) to notify you that we have temporarily prevented access to your account.

We have reasons to beleive that your account may have been accessed by someone else. Please open attached file (open.html) and Follow instructions.

(domain you may be familiar with)

It will have an attachment called open.html (or some other name). Again, do NOT attempt to open this attachment.

If you are concerned that the email is a legitimate attempt to contact you by a company with which you hold an account, you should contact that company directly.

AuctionServices.com, Inc. Team

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Categories : Email Service, Notices
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Oct
20

UPDATED: Zimbra Email Service Impairment

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9:43 AM EDT – We are in the process of correcting a database table corruption that has impaired the performance on our Zimbra Communication Service. This may result in inabilities to access webmail and timeouts when trying to use POP3 or IMAP4 clients such as Microsoft Outlook. This notice will be updated as soon as the repair is finished.

UPDATE: 10:56 AM EDT – The Zimbra service is now responding to requests. We are continuing to work on the Zimbra system to restore full functionality and capacity.

UPDATE: 12:30PM EDT – Service is now restored, but there is currently a backlog of email in the Zimbra queue waiting to be delivered. We are flushing the delivery queues as quickly as possible.

UPDATE: 5:00PM EDT – We are continuing to flush the email delivery queue on the Zimbra servers. Due to the exponential rate at which the email deliveries speed up once the queue size becomes more and more manageable, we do not have an estimate at this time as to when all of the emails currently in the queue will be delivered; however, we expect the bulk of the queue to catch up during off-peak hours.

10/21/2009

UPDATE: 9:00AM EDT – As of this morning, the backlog of email in the Zimbra queue was successfully scanned for viruses and delivered to the appropriate inboxes. Thank you for your patience while we worked to resolve this issue. We will continue to monitor the queue throughout the day to ensure it continues to function efficiently.

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Oct
13

IBEAM Pricing Feedback

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Based on customer feedback and research, we found two areas where our new IBEAM pricing structure is not as competitive with other systems as it should be. We are revisiting the pricing structure so that it will be of more value at all levels across the board and we can still properly support what is needed for this system. We received good feedback and we are listening.

As a footnote from the time we started IBEAM system which was many many years ago our pricing has always been way below every other competitive system out there. This pricing change is not an increase in profit for us but a reinvestment to make the system even better for you!

Over the years lists, sends, requirements and support for an effective email management systems has grown tremendously. Better detailed reporting, faster sends, scheduling, templates, auto replies, bandwidth, better more powerful servers etc. etc. etc. IBEAM has been a real value and I promise it will continue to be.

Please bear with us as we work out some details on our end a little more. Nothing will change until you know well in advance and we hear your valuable feedback so please keep it coming. Thank you!

Two areas of concern are marked with red arrows:

Click here to view the IBEAM Pricing Comparison Graph

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