We are currently investigating a problem with publish attempts in Ignite resulting in errors. For more information, visit our help desk forums (click here). If you have auction information you need published, please complete all changes and use either the live chat support button at the top of Ignite or the support tab on the right side of the Ignite screen to request a manual publish before logging off of Ignite.

The Ignite-wide issues have been deemed resolve and we are continuing to monitor three issues separately. Please click here for more information.

Thank you for your patience while we worked to resolve these issues for you.

Ignite’s core services are now restored, but we are continuing to monitor three issues:

• Auctions not moving automatically to past

Patches have been applied recently to resolve these issues:

• Image uploads
• Select assets for sale lists not displaying correctly.

For more information and to view updates on the situation, please click here. Thank you for your continued patience while we resolved these matters.

Give Us Feedback

Have an idea, question, problem, or some praise about AuctionServices.com and the products and services that go along with it? Let everyone hear about it! After all, we don’t build our products for us, our customers build our products by telling us what they need. To help capture all of this, AuctionServices.com now has a community on Get Satisfaction, the leading community-building software on the Internet. You can access the community directly (click here) or use the “Feedback” tab on the left side of AuctionServices.com’s sites and products.

Better Help Desk and Chat Software

In addition to the new community software, AuctionServices.com has new live chat support software and new help desk software with customer support forums. This new software will help us serve you better by giving you a variety of ways to alert us when you have a support or customer service issue. You can chat with us by clicking the “Live Support ONLINE” button. In addition, the “Support” tab on the right side of select products will open up a new trouble ticket. You can also email HIDDEN EMAIL to initiate a new ticket in our help desk software.

We hope you take advantage of these new tools and provide us feedback on their effectiveness for raising our level of customer service and support. Have an idea on how we can improve it even better? Click here and let us know!

Best regards,

– The AuctionServices.com Team

Wishing you a safe and prosperous New Year!
AuctionServices.com Team

To all of our Auction Family and Friends:

On behalf of Nancy and myself, and the entire team here at AuctionServices.com, Inc., I want to wish you and yours very happy holidays and a prosperous new year.

Our business offices will close at Noon Eastern time on Thursday, December 23, and reopen at 9am Eastern time on Monday, December 27. As always, should any issues arise where you require technical assistance, please call (540) 206-3311 and follow the prompts to leave a voice message for the on-call technical support staff.

Warm Wishes,

Richard Romanus

President & CEO

AuctionServices.com, Inc.

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Our Team

Richard Romanus, President & CEO …

Rick has been a pioneer and motivator for the Auction Industry for more than fifteen (15) years. His expertise in high-tech digital video production, Internet hosting and design, and cutting edge tools and software has won him numerous state and national awards. An associate member of the NAA and many Auctioneer Associations since 1995, Romanus has an extensive background in computer hardware and software, technology, and the Auction Industry. An entrepreneur and visionary, Rick has had many successful businesses in his career.

Nancy Romanus, Vice President & Chief Creative Officer …

Nancy and Rick both come from an auction background. An expert in graphic design applications and web development applications, Nancy takes the lead in working with our designers on web development projects. She has a firm grasp of site functionality needs and capabilities, as well as a keen eye for aesthetic design. Nancy has a degree in Music from the University of Tennessee.

Stuart Bain, Chief Technology Officer …

Stuart joined the AuctionServices.com team in 2002, to maintain the network infrastructure and servers. Over time, Bain’s responsibilities grew as additional programming and technology needs surfaced within AuctionServices.com. As CTO, Stuart now oversees all Information Technology resources and programming efforts in addition to providing customer service, technical support, strategic direction, education, and training. Bain has worked with computers since the mid-1980′s and studied Computer Science and Business Administration at Virginia Polytechnic Institute and State University (Virginia Tech) and American Sentinel University.

Rob Morris, Chief Financial Officer …

Rob joined the Auctionservices.com team in April, 2007, as Chief Financial Officer. With over 30 years of experience, Mr. Morris’ responsibilities are to concentrate on implementing, maintaining, improving and overseeing all of the accounting functions of the organization. He is responsible for handling and providing guidance in all financial matters of the Company whether for our customers or other business-related affairs.

Brian Pait, Customer Support & Training Manager …

Brian joined the AuctionServices.com team in 2008 to take over as the main contact for technical support as well as customer service needs. Brian is your first line of contact with AuctionServices.com. Being a very technically adept individual, Brian will help you solve most problems personally or make the necessary arrangements to get you connected with the person in charge of that given need. Brian’s major areas of expertise include: product support/training, email server administration, and coordinating customer needs.

Clif McCormick, Web Design Project Manager …

Clif joined AuctionServices.com in 2009. As Web Design Project Manager, he coordinates our team members and clients to ensure that all projects run smoothly. Clif has experience in web design and development, and client/developer coordination. Need a design that will make you stand out from the crowd? Want to give a new look and feel to an existing website with redesign? Need a content management system or other tools or add-ons? Learn how we can help you … Call for a free, no-obligation consultation today!

Ted Metzger, Sales Manager …

Ted joined the AuctionServices.com team in March 2010. He is working with our current client base and new customers to help them gain visibility and improve their revenues through the use of the many marketing programs being created by our marketing staff. He’s ready to work with you to help you be successful! He comes from a 25+ year background in sales, sales management and product management working with such companies as Clairol, Penton Media (Blue Book Publisher) and as a account rep for a Xerox dealership. Ted graduated from the University of Kentucky and has a degree in Business Administration. He’s lived in Louisville, Oklahoma City, Kansas City and now Roanoke where he enjoys hiking the mountain trails.

Tammy Moore, Marketing Manager …

Tammy joined the AuctionServices.com team in 2006, as Marketing Manager, overseeing the auction marketing department. Moore holds a BA in Communications from Lyon College in Batesville, Arkansas, with more than 20 years experience in promotions, marketing, media, graphic design, web development and administrative services.

As always, our 24×7 emergency response will be on call to handle any technical issues which may arise. Should you require emergency assistance, please call the support number (540) 206-3311 and follow the prompts to leave an emergency voicemail message for our support staff. Your message will be delivered to the on-call technician and responded to as quickly as possible.

Best wishes for a blessed Thanksgiving holiday!

AuctionServices.com Team

Best regards,

– The AuctionServices.com Team

Due to a change in the upstream Internet connection through our co-location facility, the core AuctionServices.com server Internet addresses will be changing soon. Over the course of the next two weeks, AuctionServices.com will be modifying the necessary records and settings on our end to facilitate this change. This should require no changes on your part, and the process will be completely seamless for the vast majority of the hundreds of websites we host.

As the migration progresses, we will attempt to make regular status updates via the AuctionServices.com Blog at http://blogs.auctionservices.com/ignite/. Should any complications arise, please phone our office at 540-206-3311 any time day or night so we can address them swiftly.

Thank you for choosing AuctionServices.com!

– The AuctionServices.com Team

Last week, the AuctionServices.com Team responded to a variety of support requests from customers using our popular IBEAM email mailing list management service. Upon initial investigation, the sending queues in the software were experiencing problems with queuing the messages properly. Closer scrutiny revealed that the queue tables in the IBEAM database were locked while the database management software attempted to repair some damage to the tables apparently caused by a hard disk drive array attempt to rebuild a drive that had fallen out of sync. This repair process continued until it was determined that the hard disk drive in question was reporting itself as rebuilding when it had, in fact, failed. Bypassing the automated alarm systems, the drive was manually labeled as failed and removed from the system to allow the backup drives to kick in and handle the data.

The drive was replaced and rebuilt into the array to restore full performance to the database engine, and the IBEAM service configuration parameters were tweaked to mitigate any future impact from similar performance incidents. Over the weekend, some configuration parameters were changed to allow for faster queuing of IBEAM messages, and we are happy to report that the IBEAM service is now fully functional. Please continue to report any ongoing problems we may be unaware of.

As compensation for any customers who were affected by the IBEAM problems last week, we extend our apologies and would like to offer a Value Marketing Package at 50% off the regular price. You can order your package through the AS Marketing Center site and use the coupon code HALFVAL at checkout.

Best regards,

– The AuctionServices.com Team