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Feb
07

New Feedback and Support Software

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Over the years, the AuctionServices.com Team has employed a variety of tools for enhancing customer service. We used everything from pen and paper to email and databases. While the various tools fit the particular time and tasks we needed them for, we are now upgrading them to better serve you. All end users of AuctionServices.com now have new toolbox for communicating with both the AuctionServices.com Team and with other AuctionServices.com customers, bidders, buyers, and sellers.

Give Us Feedback

Have an idea, question, problem, or some praise about AuctionServices.com and the products and services that go along with it? Let everyone hear about it! After all, we don’t build our products for us, our customers build our products by telling us what they need. To help capture all of this, AuctionServices.com now has a community on Get Satisfaction, the leading community-building software on the Internet. You can access the community directly (click here) or use the “Feedback” tab on the left side of AuctionServices.com’s sites and products.

Better Help Desk and Chat Software

In addition to the new community software, AuctionServices.com has new live chat support software and new help desk software with customer support forums. This new software will help us serve you better by giving you a variety of ways to alert us when you have a support or customer service issue. You can chat with us by clicking the “Live Support ONLINE” button. In addition, the “Support” tab on the right side of select products will open up a new trouble ticket. You can also email HIDDEN EMAIL to initiate a new ticket in our help desk software.

We hope you take advantage of these new tools and provide us feedback on their effectiveness for raising our level of customer service and support. Have an idea on how we can improve it even better? Click here and let us know!

Best regards,

– The AuctionServices.com Team

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Categories : Customer Service, Ignite Auction Suite, new features, Notices, Product Updates
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Aug
26

IBEAM Service Update and Re-compensation Offer

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Greetings,

Last week, the AuctionServices.com Team responded to a variety of support requests from customers using our popular IBEAM email mailing list management service. Upon initial investigation, the sending queues in the software were experiencing problems with queuing the messages properly. Closer scrutiny revealed that the queue tables in the IBEAM database were locked while the database management software attempted to repair some damage to the tables apparently caused by a hard disk drive array attempt to rebuild a drive that had fallen out of sync. This repair process continued until it was determined that the hard disk drive in question was reporting itself as rebuilding when it had, in fact, failed. Bypassing the automated alarm systems, the drive was manually labeled as failed and removed from the system to allow the backup drives to kick in and handle the data.

The drive was replaced and rebuilt into the array to restore full performance to the database engine, and the IBEAM service configuration parameters were tweaked to mitigate any future impact from similar performance incidents. Over the weekend, some configuration parameters were changed to allow for faster queuing of IBEAM messages, and we are happy to report that the IBEAM service is now fully functional. Please continue to report any ongoing problems we may be unaware of.

As compensation for any customers who were affected by the IBEAM problems last week, we extend our apologies and would like to offer a Value Marketing Package at 50% off the regular price. You can order your package through the AS Marketing Center site and use the coupon code HALFVAL at checkout.

Best regards,

– The AuctionServices.com Team

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Categories : Advertising and Marketing, Customer Service, Notices, Product Updates, Servers
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Mar
23

New eRealInvestor Calculator Pricing

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After the success of our trial period and positive feedback, the eRealInvestor and AuctionServices.com teams worked together to bring the price down. Now every property entered into the Ignite system can afford to take advantage of this new and exciting feature for both residential and commercial properties.

    Old Pricing:

    • Residential: $100.00
    • Commercial: $100.00

    New Pricing:

    • Residential: $19.00
    • Commercial: $49.00

In addition to the per-property pricing packages, bulk pricing is available for large portfolios of properties or for recurring monthly usage on all properties in the system. Contact AuctionServices.com or eRealInvestor for more details.

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Categories : Assets for Sale, Ignite Auction Suite, new features, Notices, Product Updates
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