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UPDATE: As of approximately 12:52PM EDT, the Scribd API service is restored.
In June 2008, we launched an upgraded version of our iBEAM software. We received great feedback from our customers. The new product had greater functionality and great new features. We provided this upgraded software at no extra charge to our customers.
The new software was so popular, that after a few months we started to notice some issues. Customers were reporting slow sending and delays. After a thorough investigation, we determined the source of the problem. The number of lists and subscribers in the system, coupled with the volume of emails being sent was overwhelming the email queue at peak times. This acted like a logjam.
As we looked further, we found that a third of iBEAM users have small lists under 500 total subscribers. Another third have lists totaling fewer than 10,000 subscribers. The top third are the heaviest users with total subscribers over 10,000 and some over 100,000.
In order to provide the best service for users at all levels, we decided to move users with larger lists to dedicated servers. Because server space and bandwidth come at a premium, I have made the tough decision to create tiered pricing for iBEAM based on usage. Click here to review the new pricing tiers. We researched the market and feel this new pricing is comparable to, and in some cases better than pricing offered by competitors. We urge you to research this for yourself.
New pricing will go into effect November 1, 2009, based on total subscribers in your list(s) at that time. To determine the package level for your IBEAM account, simply log in at http://ibeam.auctionservices.com/ and look at the “Total active subscribers” number under the Quick Stats section of your main administration dashboard. If you have questions or concerns, please give us a call (540) 206-3311.
Best regards,
Richard Romanus
President & CEO,
AuctionServices.com, Inc.
Last night we rolled out the new optimization for Ignite. I could not believe how fast auction lists now come up!!! We have been working on this optimization since before the NAA Conference & Show in July. However, it could only be rolled out after we changed templates and a few other items, which we accomplished over the weekend.
If you’re using Ignite you will be extremely pleased with the speed that your auctions and as a result your website loads up now. Bench-marked calendar loading averaged less than 3 seconds.
If you’re not using Ignite you can look at any of our state sites and or portals to see the speed.
http://auctionservices.com/auction-portals.php
Google Partnership:
On a different note we have not formally announced this yet but we have partnered with Google for email management via their Apps. We have moved two auctioneers so far in a beta mode. They are extremely pleased and we are as well…
The short of it all is that Zimbra, our current email client, and three servers are not doing it for us and the 2,800+ email accounts that we manage. Google has all the horsepower plus many great features included. All email that our auctioneers currently have in the Zimbra system will be ported over for them after we have setup their email accounts. They email addresses will still be youremailaccount@yourdomain.
This is a huge advantage for our clients and will streamline email plus scan junk mail much better as well since we have the power of the Google backbone…
We will do this transition in batches not to have anything fall through the cracks. Please stay tuned for more information…
Respectfully,
Richard A. Romanus Sr.
President & CEO
AuctionServices.com, Inc.
Roanoke, VA 24018
Office: 540-206-3311
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