Our business office will be closed on Monday, July 5, 2010 in observance of the Independence Day holiday to allow our employees to spend time with their families. In the event of an urgent technical support issue, please call (540) 206-3311 and follow the prompts to leave a message for our technical support person on call. They will respond to your request promptly.
Have a safe and happy 4th of July holiday!
AuctionServices.com Team
We have noticed a rise in phishing attempts over the last 24 hours. If you receive an email that looks like the following, do NOT attempt to open the attachment. If you are using Google Apps hosted email, click on the down arrow beside the reply button and look for the link that says “report phishing.” This tells Google that the email is a suspected phishing attempt so they can investigate. It also removes the email to your spam folder.
Dear Customer,
This e-mail was send by admin@(domain you may be familiar with) to notify you that we have temporarily prevented access to your account.
We have reasons to beleive that your account may have been accessed by someone else. Please open attached file (open.html) and Follow instructions.
(domain you may be familiar with)
It will have an attachment called open.html (or some other name). Again, do NOT attempt to open this attachment.
If you are concerned that the email is a legitimate attempt to contact you by a company with which you hold an account, you should contact that company directly.
AuctionServices.com, Inc. Team
Yesterday (Thursday, 4/15/2010) the AuctionServices.com Zimbra email servers downloaded the latest antivirus signatures from the antivirus vendor for installation in our email antivirus scanner that runs on both of our internal redundant email servers. Unfortunately, the newest antivirus database signatures do not work and the antivirus email scanner system was inadvertently rendered inoperable although our monitoring systems reported the service as up and running. This caused an unintentional interruption in the flow of email through our email queues.
As the antivirus signatures are provided by a third party, we are anxiously waiting to hear from them as to when a fix for this will be available. In the meantime, we restored email service without antivirus scanning in place. This will allow for email delivery, and we are in the process of delivering the backlog of messages that are currently sitting in our email queues. Any customers still using the Zimbra email system who have not yet been migrated to the new Google Apps system will need to ensure they have an up-to-date antivirus protection system installed on their local workstation to protect against malicious email messages.
If you do not have an antivirus package installed on your workstation, there are a number of free and paid solutions available. If you are in immediate need of a free Windows antivirus solution, please try Microsoft Security Essentials or PC Tools Antivirus.
We are continuing to troubleshoot the inline antivirus scanner on our email server(s) and will update this message once we hear back from our antivirus vendor with the cause of the corrupt virus signature database.
Best regards,
– The AuctionServices.com Team
PRIVACY NOTICE: The information you provide to us on this site will strictly be used to provide you with the information that you have expressed an interest in. We will never sell this information nor share it with anyone other than a marketing partner, such as a mailing service, providing services to us.
