State Admin Training!
We are starting training for state association directors/admins specific to Ignite functionality and how it benefits you. Sign up Here.
Presenters:
Richard Romanus
President & CEO
Stuart Bain:
Information Technology Manager
Brian Pait:
Customer Service Manager/ Technical Support
Schedule:
Thursday May 7th, 2009 – 1:00 pm Eastern
or
Tuesday May 12th, 2009 – 1:00 pm Eastern
State Associations Websites
We finished connecting the member directories on the state auction association websites to Ignite yesterday. Now allmember profiles, bio info, pics, etc. pull from your Ignite profile, so be sure it is up-to-date. The officers and directorsinformation also pull from Ignite now, so association managers will need to make sure that information is up-to-date in Ignite as well.
LOGINS: We heard you! In case your members didn’t receive their email, they can now log into Ignite with their OLD state username and password … if they haven’t already set up their Ignite account that is. If they already have an Ignite account, they’re good-to-go.
**ALL members who previously had an email address listed in their member profile were emailed copies of their OLD state logins last week to use to get on Ignite.
If you would like a copy of the master spreadsheet listing all the OLD member information for your state, please emailassociations@auctionservices.com and we’ll send you a copy for reference.
User Feedback
[+] We added a search function to the member management area in Ignite.
[+] We changed the members in member management so they are sorted by last names, also there are A B C links across the top which will sort out members by last names.
[+] We have changed the member profiles so that Admins now have access to change the information in the profiles regardless of whether or not a member has claimed their account. Previously, once a member had claimed their account, the admin was locked out of making any changes to address, phone, etc.
[+] We built in an Email Members button on your dashboard which allows you to send messages to your members.
Webinars
[+] We are starting training for state association directors/admins specific to Ignite functionality and how it benefits you. Sign up Here.
[+] We have been seeing great response to our online Ignite webinars. If you haven’t already “attended” one, Sign up Here.
[+] We recorded the best stuff from the webinars and published it in topic-by-topic video. View it Here.
Need Help?
We have heard from so many of you that you really appreciate the new Live Chat Support feature we built into Ignite. You will find this button located at the top of every page of the Ignite interface. If you need help, we encourage you to jump on Live Chat Support and one of our team members will assist you.
With your permission, we can also do a Live Remote Supportsession with you using this system, allowing us to view your computer screen and assist you faster.
